Check your phone is working properly and that you can hear the
dial tone and make telephone calls. If the phone connection is not
working correctly, report the fault to BT, 154 for business lines, 150
for residential lines.
For ADSL Home 500 USB or ADSL D.I.Y. connections:
Test the ADSL connection is running correctly by logging on as
bt_test@startup_domain and pointing your browser to http://www.bt.net ,
this will display a front screen if your connection is working
Reboot both the PC and modem/router and try log in again with your own username and password.
If your connection still does not work, contact us and report the
fault. It is important to note the status of the lights on your
modem/router.
For ADSL Network products (BT installed Router):
Turn the router off using the switch at the back, leave it
powered down for 3 minutes and then restart it, and retest your
connection.
Open your Internet browser and enter the router IP into the
address bar. This will take you to the Connection Status screen. Select
Change Login, remove and re-enter your username and password, now
attempt to reconnect. If the status shows as Connected try browsing to
a website.
If you cannot log in with your own username and password, you can
test the ADSL connection by logging on as bt_test@startup_domain and
pointing your browser to http://www.bt.net , this will display a front
screen if your connection is working. If the BT login works, retry your
own username and password.
If after your have rebooted both the PC and router and you still
cannot login with either your own username or that of BT's, please make
a note of any errors on the Connection Status screen, the status of the
lights on the router and contact us to report the fault.
If you cannot access the Connection page via the routers IP
address in a web brower, please try and "ping" the router, note the
results and contact us.
Front Panel LEDs
L.E.D. Status Indication
PWR Green Power is applied
Off Power is not applied
TEST Amber Running router power-on self-test
Green Router power-on self-test successful
Off Router is non-operational
LINK Amber Establishing DSL modem link
Green DSL modem link successful
Off DSL modem link is non-operational
WAN Green WAN transmissions detected
Off No WAN transmissions detected
LANT Green flashing LAN outgoing transmissions detected
Off No LAN outgoing transmissions detected
LANR Green flashing LAN incoming transmissions detected
Off No LAN incoming transmissions detected
BT's Official Broadband Self Install Fault Diagnostics Checklist.
Download BT's Official Broadband Self Install Fault Diagnostics Checklist by Clicking Here
How to report an ADSL fault.
The methods to report an ADSL fault are as follows:
Phone the main administration office on 0870 7425398 during office hours.
If possible E-mail us at
During off-peak hours, ie Evenings and weekends, phone 0870
7455053 and ask to report an ADSL fault, giving your name,contact
telephone number, ADSL Username and the nature of the fault.
